We do not do Customer Care. We do Employee Branding. Employees need to internalize the desired brand image and be motivated to project the image to customers and other organizational constituents.
85% of an individual’s career success is not determined by what they know but by their behavior. People make judgements about you and your organization by the behavior that you demonstrate. Success in every field is determined by interpersonal skills. Little things like greetings, small talk, listening & networking will determine beneficial relationships.
These and many other skills constitute the brand that you create as a Professional and they become a reflection of your intelligence or technical expertise, identifying you to everyone you meet.
- Employee Branding enables the organization to consistently deliver its desired brand image to customers
- Employees will form an image in the customer’s minds
- The organization becomes an employer of choice for the highly qualified
- It spells out the behaviors and attitudes the organization deems important and expects from employees.
- Personal Branding
- Professionalism and Etiquette
- Corporate Protocol
- Personal Grooming
- Making A Great First Impression
- The Protocol of Greetings and Introductions
- Verbal Communication
- Non Verbal Communication
- Organization’s Vision, Mission and Values
- Organizational Desired Brand Image
We sit with the company management to understand the brand image that they want their employees to exhibit. We will then mix of teaching, use of visual aids (videos and professionally-designed PowerPoint), discussions with participants, role-playing and hands-on activities.
We structure training programs for extensive participant involvement by encouraging questions and offering interactive scenarios to apply lessons taught. Handouts are provided as aids for note taking and to give participants concrete steps to take home from the training.
The presenter interacts with the audience through activities and exercises, providing opportunity for group discussions where appropriate and we provide time for questions.
This course is offed at different levels within the organization : Employees, Managerers and Executives
Duration : 3 Days